FAQ's

Have some questions? We've got answers! Check out our most commonly asked questions below.
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FAQ

Passes

When and where do I pick up my wristband?

For U.S and Canada Residents, RFID Wristbands for this festival will ship in July 2021. Please allow until early August 2021 for your wristbands to arrive. All Non-US residents will have to pickup their wristbands at Will Call.

Can I upgrade my festival pass? How does this work?

Festival pass upgrades are only available for the following pass types: GA, GA + Shuttle Pass & VIP. To upgrade your pass you will need to first purchase your Upgraded Pass during on sale on July 21st and then we will refund you your original Pass. If you lock in a Pass when we go on sale (July 21st) and then send us your two order confirmations (the new order and your original order) to support@bajabeachfest.com, we can then refund your original Pass.

Can those with Weekend 1 GA upgrade/transfer to Weekend 2 VIP?

Unfortunately, due to logistical, fullfilment, and inventory management, no transfers or upgrades between weekends will be allowed. However, you could purchase a Weekend 2 pass and then later when we partner with Lyte (early 2021) either a) sell your Weekend 1 pass to Lyte or b) sell your Weekend 1 pass to another person and use Lyte to make that transfer easy and in a verfied way.

When will wristbands be shipped?

All wristbands will begin being shipped out in mid July 2021, please allow until early August 2021 for your RFID wristband to arrive.

My friend bought my pass for me and their name is on it, will that be a problem?

Since wristbands are being shipped this year, that will not be a problem. Just make sure to get the wristband from them prior to the event. 

If you need to pickup your wristband at Will Call and your name is NOT on the ticket. You will need a copy of your ID as well as a note from the original ticket holder releasing their ownership of the ticket to you. This note should also include a photograph of the original ticket holders ID.

Can I get a refund for my 2020 Presale Pass(s)?

2020 Presale customer had from June 24th – July 28th to request a refund. The option for a refund is now closed. Lyte will be available by early 2021, which will give those with a change of plans the opportunity to transfer or sell their pass to a friend or peer

Will GA have an Afterparty option? Will there be performances at the GA Afterparty’s?

Yes, GA Pass holders will get the opportunity to secure a spot at the Bombay Afterparty. There will be an Afterparty each night (Friday, Saturday, and Sunday) and there will be an artist performance each night at the Afterparty, artists are still to be announced.

Does VIP include an Afterparty?

Yes, all VIP Pass holders are granted access to the Papas&Beer Afterparties all weekend. There will be an artist performance each night, artists are still to be announced.

Will there be more Passes available at a later date?

In early 2021, Baja Beach Fest will be working with Lyte to allow for verified and secure peer to peer transfers. Lyte will open up an Official Lyte Waitlist for those who weren’t able to secure a spot in time and wish to attend Baja Beach Fest 2021. Essentially, Lyte provides a platform where BBF customers with a change of plans can resell their Pass(es) safely to those who want a Pass and are on the Lyte Waitlist.

How does Lyte work?

Lyte provides a platform where BBF customers with a change of plans can resell their Pass(es) safely to those who want a Pass and are on the Lyte Waitlist. Once someone signs up for the Lyte Waitlist they now have a place in line for the Pass Type they are waiting for.

If a current Baja Beach Fest customer has a change of plans and can no longer attend, they can sell their Pass to the Lyte Waitlist, and the first person in line for that Pass Type will get the Pass.

Lyte will change all of the information on the order (including the Shipping Address) to now be of the new Pass Holders.

Can you buy Passes at the door?

Unfortunately, since we are completely sold out we will have no inventory to sell at the door. However, before then you can get on the Lyte Waitlist for the opportunity to buy a Pass from someone with a change of plans.

How can I buy a Pass from someone else?

In early 2021, Baja Beach Fest will be working with Lyte to allow for verified and secure peer to peer transfers.

Lyte will open up an Official Lyte Waitlist for those who weren’t able to secure a spot in time and wish to attend Baja Beach Fest 2021. Essentially, Lyte provides a platform where BBF customers with a change of plans can resell their Pass(es) safely to those who want a Pass and are on the Lyte Waitlist.

How can I transfer my Pass to someone else?

You can do Peer to Peer transfers via Lyte. Lyte will become available in early 2021, stay tuned!

Is it safe to buy from a 3rd party website?

Do not purchase from any 3rd party or individual as they do not have their Passes yet (Passes ship in July 2021) and there is no secure way of fully changing the ownership of a Pass.

The only secure and verified way to buy a pass is directly through our website our via Lyte.

FAQ

Waitlist

What is the Baja Beach Fest Waitlist?

The Baja Beach Fest Waitlist is a resource for guests to receive exclusive news and updates about festival passes.

How much are GA and VIP passes?

General Admission prices start from $329.00 and VIP passes start from $449.00. For more details on festival passes, view our passes page here.

What is the Baja Beach Fest Payment Plan?

The Payment Plan will allow users to lock in their spot for Weekend 2 with a deposit and to pay off the remainder of their order in monthly installments.

How does the Payment Plan work?

You pay an initial deposit when you lock in your spot. This will be followed by 6-monthly installments that will be charged to your card on the first thursday of every month.

Will more Weekend 1 passes become available?

No additional passes will be sold for Weekend 1. Your best option is to get on the Weekend 1 Waitlist. We will then notify you when our official ticket exchange platform becomes available, Lyte. On Lyte, you’ll be able to buy passes from attendees who can’t go anymore and transfer passes from peer to peer.

The price are in dollars or pesos?

Festival passes are priced in dollars.

FAQ

Payment Plan

What is the Baja Beach Fest Payment Plan?

Our Payment Plan is a collaboration between BBF and Front Gate Tickets that allows customers the option to pay for their Weekend 2 Passes over time. GA Passes will require $69 deposit while VIP will require a $129 deposit. The rest of your balance will be paid over 6 payments before the festival date. For more info swipe up!

Are there additional fees when buying with Payment Plans?

There is an additional $10 fee if you select the Payment Plan option. Your down payment includes that $10 fee so it will not be added ontop.

How does the BBF Payment Plan work?

HOW IT WORKS

1. Spread Your Payment Over Time
Body Copy: Select our payment plan at checkout and pay your deposit by card. Your next installments will be automatically scheduled. Easily log in to your FrontGate Tickets account at any time to view your installment schedule or update your card details.

2. Easy and Automated Plan
Body Copy: You will receive a reminder email ahead of each installment. If a payment ever fails, no worries, we will notify you and attempt 3 more times over a 6 day grace period. Our customer experience is always available to help you.

3. You’re Ready To Go!
Once all your payments are completed, you’re ready to experience Baja Beach Fest 2021! Wristbands will be shipped to attendees starting in mid-July 2021.

How do the payment plans charge me each month? Is it automatic?

Yes, once you successfully check out with the Payment Plan option, your future payments will be automatic.You will receive a reminder email ahead of each payment being processed. If a payment ever fails, no worries, we will notify you and there will be 3 more attempts over a 6 day grace period. Our customer experience is also always available to help you.

What if I lose my card that was on file?

 If you have new account information, such as a new billing address or new card, please log-in to your FrontGate account to update this info.

Can I pay off my payment plan at anytime?

Yes absolutely. You can pay off the rest of your total in full at any time. To do this you will simply login to your FrontGate account which now offers a Pay in Full option.

Once you are logged in to your account, go to your “Order History” page and select your order. You will be given the option to pay off your order in full. If payment is approved, this would complete your payment plan and no more payments would be due.

What if one of my payments is declined?

If for any reason your initial attempt is declined, you will be notified via email with further instructions. If you have new account information, such as a new billing address or new card, please log-in to your FrontGate account to update the information accordingly.

In order to resubmit declined payments, please log in to your FrontGate account, view Order History, select the order, and then click Manage Payment Plan. You will see the declined payment and a retry button near the decline. Click on the retry button to retry the payment. You will be emailed a receipt when the payment is successful.

Why weren't payment plans offered sooner?

With how many people inquired about Payment Plans when we were on sale for Weekend 1, we started working towards making it happen as fast as possible. The Payment Plan feature at checkout just got finalized and unfortunately wasn’t ready for Weekend 1. While we truly wish we could have had them available sooner, we are also happy to finally offer Payment Plans for those who need it.

FAQ

General Questions

When and where will the festival be hosted?

Baja Beach Fest will be hosted on August 13th – 15th, 2021 in Rosarito Beach, MX. The festival takes place on the beach in front of the Oceana Rosarito Inn and the famous Papas&Beer beach club.

How old do you have to be to enter?

This is an 18+ event. ID’s will be checked upon entrance.

What time does the festival start?

Baja Beach Fest 2021 will begin on Friday, August 13th and conclude on Sunday, August 15th. The festival gates will open from 2 PM until 12:30 AM each day.

Additional day activities will be available on each festival day. More details to be released in 2021.

Will there be food onsite?

Yes, there will be a ton of food options to choose from inside of the festival grounds. More details about all of your grub options to be released in 2021.

Does GA have access to the village, lounge, bars, etc?

Yes absolutely, GA has access to all of the village, sponsored activations, food and drink, the lounge, and more!

Will there be vegetarian and vegan options onsite?

Yes, we will have vegan options onsite, stay tuned for more info!

FAQ

Covid Information

Will Refunds be an option if the festival is canceled or postponed due to COVID?

If the festival is postponed or rescheduled due to COVID, your festival pass(es) will automatically be honored at the rescheduled date. Should you be unable to attend the new date for whatever reason, you will get the opportunity to request a refund.

FAQ

Travel

All the places to stay in Rosarito are sold out, what are my options?

We have partnered with a handful of nice hotels in TJ for our festival attendees to choose from, view partnered hotels. We recommend booking your room as soon as possible. 

If you would prefer to book a vacation rental, please view here to a see a list of neighboring communities to choose from.

Do I need a passport to get into Mexico?

We highly recommend you bring a passport with you if you will be leaving and re-entering the US through an international border. However, many people do report getting across with just a drivers license.

How far away is Rosarito beach from San Diego?

San Diego and Rosarito are 32 miles apart and approximately an hour drive.

If I bring my car, where do I park?

Nearly all hotels have designated parking for hotel guests. As far as Airbnb’s, we recommend contacting the property manager or owner listed in order to ask specifics about parking availability. Street parking is also always an option.

Does Baja Beach Fest recommend vacation rentals in addition to the recommended hotels?

Yes, Baja Beach Fest recommends vacation rentals through a reliable company such as Airbnb and Vrbo.

How will the attendees staying in Tijuana get to and from Baja Beach Fest?

In addition to taxis, attendees with accommodations in Tijuana also have the option to utilize our shuttle service. With a Shuttle Pass you get roundtrip rides to and from the festival for all 3-days. To get more details click here.

I heard there are toll roads on the drive to Rosarito, how much can I expect to pay?

From San Diego / TJ to Rosarito there is one toll station on the scenic drive that costs approximately $2 USD or $38 MX (pesos).

If I want to get a private driver for my group how much will it cost?

The cost depends on group size and vehicle type needed. Please call Mannix for rates and details on their service for your specific parties needs. You can call them at +52 (664) 634 7537.

Where will the Taxi Loop be located?

The taxi loop will be located within walking distance from Baja Beach Festival. There will be an abundance of signage to direct attendee traffic to the Taxi Loop. 

FAQ

Shuttle

Will Shuttle Passes be available to purchase separately?

Yes, Shuttle Passes can be purchased on their own starting May 2021.

I want to take a shuttle, what steps do I need to take?

In order to gain access to a shuttle, you must first purchase a shuttle pass. At a later date, you will be asked about your desired pick-up time. 

Shuttle passes provide 3-Day round-trip access to the festival grounds.

  1. Shuttle pick-up location will be at Pueblo Amigo Hotel in TJ.
  2. Shuttles will arrive and depart in 30-minute intervals.
  3. More details coming in May 2020.

 

 

Where is the Shuttle Pick Up location?

All Shuttle passes include roundtrips to and from the festival for 3-days. Shuttle pick up is at Pueblo Amigo Hotel in Tijuana and the drop-off is in Rosarito, walking distance to the Festival grounds. For more details swipe up!

What happens if I miss my shuttle?

At a later date, all shuttle pass holders will be asked to select a desired pick-up time.

If you miss your pick-up time, this is very important – there is no guarantee of which shuttle will have space for you to get onto next.

If you do miss your shuttle time, we will put you on the next shuttle with an available seat. 

Where is the Shuttle Station located at the festival?

The shuttle station will be located near the exit of the festival. Please follow Shuttle signage and utilize Baja Beach Fest staff to get to the Shuttle Station upon exiting the festival.

If someone else buys my shuttle pass for me and the shuttle pass is in their name, what do I do?

You will need to check-in to the shuttle with that individual. As long as you guys check-in together for the shuttle you will have no problems.

Are shuttle passes final sale or can I sell my ticket if I end up not using it?

All shuttle passes are final sale. Baja Beach Fest has a no refund policy. Shuttle Passes are also nontransferable.

WE’RE HERE TO HELP

Get IN Touch

Fill out the form below with any question or concern you may have about Baja Beach Fest 2021 and we will get back to you within 2-3 business days.